Home » MCAA survey of supplier performance yields mixed results
MCAA survey of supplier performance yields mixed results
ControlDesign.com
03/01/2007
Eighty-one percent of survey respondents rated MCAA suppliers very good or excellent for product quality; 74% said products provided were a very good or excellent value, and 76% gave high marks for product design.
The results are less impressive for service. Some 69% found MCAA companies very good or excellent at customer service, 68% thought highly of technical support, while availability of spare parts (54%), repairs (50%) and customer training (51%) were given less praise.
Only 58% were willing to rate suppliers’ web sites and marketing tools as very good or excellent. Overall, however, more than 95% would be somewhat or very likely to recommend the suppliers, and somewhat or very likely to purchase from them again.
More News:
-
02/08/2012
PLCopen, OPC Foundation Connect on MES
PLCopen and OPC Foundation have begun to cooperate on manufacturing execution system (MES) connectivity, integrating machine and process data for MES use based on OPC UA and PLCopen standards.
-
02/08/2012
Wireless Sensor Networks Expand
The wireless sensor network (WSN) market is poised to grow rapidly in the coming years
-
02/08/2012
ODVA Recommends Cybersecurity Guidelines
Interconnectivity between plant floor and enterprise systems can boost productivity, it can introduce security risks
-
02/03/2012
PLCopen Extends Motion Control Spec
The Suite of PLCopen Motion Control Specifications Has Been Extended With the Release of Part 5 and Part 6
-
02/03/2012
PLCs Make Speedy Recovery
Global Revenues From PLCs Were nearly 30 Percent Higher in 2010 Than They Were in 2009, Reaching More Than $8 Billion. IMS Research Says That the PLC Market Will Continue to Grow in 2012
-
02/03/2012
15 Years of Control Design: Flashback 1997-2012 - February
February Highlights Included Several Advances in Both Space and Cyberspace
-
01/31/2012
Mechatrolink Offers Free Membership Upgrade
Until the End of March, Mechatrolink Members Assn. Is Offering a Year’s Regular Membership, Which Normally Costs $1,500, for Free
-
01/30/2012
ABB to Acquire Thomas & Betts
ABB Will Pay $3.9 Billion to Become a Major Player in the North American Low-Voltage Products Market. The Transaction, Subject to Approvals, Should Close by Mid-Year.
-
01/24/2012
Shell Canada Site Receives 2011 HART Plant of the Year Award
Shell’s Scotford Upgrader Facility Won This Year’s Award for Using HART Communication to Expand Capacity Safely and Efficiently
-
01/23/2012
Participate in Our 2012 Machine Buying Habits Survey
We Want to Learn About the Methods You Prefer to Use When You Do Your Automation and Control Products Research
- All news »
Sponsored Links
Control Design Digital Edition
Access the entire print issue on-line and be notified each month via e-mail when your new issue is ready for you. Subscribe today.
- Featured White Papers

Print page