Voices: Dan Hebert

Dwindling automation staffs open door for supplier help

Service trumps price and performance when selecting a supplier, particularly when redesigning a complex machine’s automation system.

By Dan Hebert, PE, contributing editor
Jul 20, 2016

The automation hardware and software landscape has changed drastically over the past few decades, causing many machine builders to reevaluate relationships with their suppliers. These new relationships often result in the machine builder placing a much higher value on service than pricing and specifications, in many cases due to the similarities among available automation hardware and software products.

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