2002 Readers' Choice Awards - The Best in Customer Service

Readers rank their suppliers for customer service

Tough times are no time to purchase lackluster products from indifferent suppliers. Our second annual Readers' Choice Awards survey found the vendors with the best technologies...and rated their customer service efforts.

In the October/November 2002 issue of CONTROL DESIGN magazine, we feature the winners in 48 product categories, as chosen by our readers. A few months ago, we sent survey forms to nearly 10,000 randomly selected readers. Responses were received from about 300 of them. The prime directive is: "Please identify by name the best supplier, in your opinion, in each of the following technology categories."

Product selection is a very personal process. It involves the inevitable analysis of cost versus benefit, ease of use, performance, reliability, service life, and so forth. Furthermore, it depends heavily on the particular application. The same product, although it performed well in previous applications, may not be selected the next time if the application requirements change. Every customer's list of critical specifications or features and their priority of importance may differ. Thus, rather than try to set up criteria for the Readers' Choice Awards, CONTROL DESIGN simply asked its readers to tell us whose technologies work best in their particular process applications.

Another key measure of every supplier is customer service. So we also asked readers to rank their suppliers' customer service on a scale of 1 (for poor) to 5 (excellent). Those results follow.

The Service Leaders

The 69 Companies Receiving Service Grades of Very Good and Better

(5=Excellent, 4=Very Good, 3=Good, 2=Marginal; 1=Unsatisfactory):

4.7

   

Compumotor/Parker

 

Software, Motion Control

     

4.6

   

GE Fanuc

 

Motor, Servo

Compumotor/Parker

 

Motor, Servo

     

4.5

   

3COM

 

Industrial Network Components

AutomationDirect

 

Controller, Programmable Logic

Banner Engineering

 

Presence Sensor

Honeywell

 

Industrial Computer

ifm efector

 

Presence Sensor

Pepperl+Fuchs

 

Presence Sensor

Rockwell Automation

 

Alarm/Annunciator

Rockwell Automation

 

Electrical Connectors

     

4.4

   

AutomationDirect

 

Software, PLC Programming

Bently-Nevada

 

Measurement, Vibration

Bosch-Rexroth

 

Hydraulic Components

Dell

 

Industrial Computer

Emerson Motor Technologies

 

Motor, Servo

Encoder Products Co.

 

Encoder/Resolver

Festo

 

Pneumatic Components

General Wire & Cable

 

Wire and Cable

Magnetrol

 

Measurement, Level

MicroMotion/Emerson Process Management

 

Measurement, Flow

Pepperl+Fuchs

 

Intrinsic Safety

Rosemount/Emerson Process Management

 

Measurement, Level

Rosemount/Emerson Process Management

 

Measurement, Temperature

Turck

 

Intrinsic Safety

     

4.3

   

Banner Engineering

 

Safety Network/Components

Bosch-Rexroth

 

Motor, Servo

Endress+Hauser

 

Measurement, Flow

GE Fanuc

 

Electric Drive

GE Fanuc

 

Controller, Programmable Logic

National Instruments

 

Data Acquisition Systems

Compumotor/Parker

 

Motor, Stepper

Pepperl+Fuchs

 

Purging System

Phoenix Contact

 

Industrial Network Components

Rittal

 

Industrial Enclosures

Rockwell Automation

 

Interlock Switch

Rosemount/Emerson Process Management

 

Measurement, Flow

SMC

 

Pneumatic Components

Triconex/Invensys

 

Safety Network/Components

     

4.2

   

ABB

 

Electric Drive

Banner Engineering

 

Safety Relay

DVT

 

Vision System

General Electric

 

Motor Starter

General Electric

 

Motor, Electric

GE Fanuc

 

Software, CNC

Hoffman

 

Industrial Enclosures

Keyence

 

Vision System

Omega Engineering

 

Measurement, Temperature

Rockwell Automation

 

Controller, Programmable Logic

Rockwell Automation

 

Input/Output System

Rockwell Automation

 

Intrinsic Safety

Rockwell Automation

 

Safety Curtain

Rockwell Automation

 

Terminal Block

Rosemount/Emerson Process Management

 

Measurement, Pressure

Saginaw

 

Industrial Enclosures

Siemens Milltronics

 

Measurement, Level

Superior/PacSci

 

Motor, Stepper

Thomas & Betts

 

Electrical Connectors

Wiedmller

 

Terminal Block

Z-World

 

Single-Board Computer

     

4.1

   

Acopian

 

Power Supply

Banner Engineering

 

Safety Curtain

BEI

 

Encoder/Resolver

Foxboro/Invensys

 

Measurement, Pressure

Mettler Toledo

 

Measurement, Weighing/Load Cell

Moore Industries

 

Signal Conditioner

Opto 22

 

Input/Output System

Phoenix Contact

 

Power Supply

Phoenix Contact

 

Terminal Block

Regal-Beloit

 

Motor, Electric

Rockwell Automation

 

Industrial Computer

Rockwell Automation

 

Motor Starter

Rockwell Automation

 

Presence Sensor

Rockwell Automation

 

Relay

Rockwell Automation

 

Software, HMI

Rockwell Software

 

Software, PLC Programming

SquareD/Schneider Electric

 

Motor Starter

SquareD/Schneider Electric

 

Relay

Siemens E&A

 

Controller, Programmable Logic

Simpson

 

Panel Meter

Vickers/Eaton

 

Hydraulic Components

Yaskawa

 

Electric Drive

     

4.0

   

Advantech

 

Single-Board Computer

Belden

 

Wire and Cable

Cutler-Hammer

 

Operator Interface

ECT Intl.

 

Software, Electrical CAD

Fisher-Rosemount/Emerson Process Management

 

Controller, Loop

GE Cisco

 

Industrial Network Components

GE Fanuc

 

Controller, CNC System

Hardy Instruments

 

Measurement, Weighing/Load Cell

Honeywell

 

Data Acquisition Systems1

Kistler-Morse

 

Measurement, Weighing/Load Cell

National Instruments

 

Input/Output System

Numatics

 

Pneumatic Components

Omega Engineering

 

Measurement, Flow

Patlite

 

Light Tower

PMC/Beta

 

Measurement, Vibration

Rockwell Automation

 

Electric Drive

Rockwell Automation

 

Light Tower

Rockwell Automation

 

Operator Interface

Rockwell Automation

 

Safety Network/Components

Rockwell Automation

 

Safety Relay

Rockwell Automation

 

Single-Board Computer 4.3

Sick

 

Safety Curtain

Siemens-Moore

 

Controller, Loop

SMC

 

Linear Actuator

Sola/Hevi-Duty

 

Power Supply

STI

 

Interlock Switch

STI

 

Safety Curtain

STI

 

Safety Relay

Turck

 

Presence Sensor

Via Development

 

Software, Electrical CAD

Wonderware/Invensys

 

Software, HMI

Yokogawa

 

Controller, Loop

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