2002 Readers' Choice Awards - The Best in Customer Service

Readers rank their suppliers for customer service

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Tough times are no time to purchase lackluster products from indifferent suppliers. Our second annual Readers' Choice Awards survey found the vendors with the best technologies...and rated their customer service efforts.

In the October/November 2002 issue of CONTROL DESIGN magazine, we feature the winners in 48 product categories, as chosen by our readers. A few months ago, we sent survey forms to nearly 10,000 randomly selected readers. Responses were received from about 300 of them. The prime directive is: "Please identify by name the best supplier, in your opinion, in each of the following technology categories."

Product selection is a very personal process. It involves the inevitable analysis of cost versus benefit, ease of use, performance, reliability, service life, and so forth. Furthermore, it depends heavily on the particular application. The same product, although it performed well in previous applications, may not be selected the next time if the application requirements change. Every customer's list of critical specifications or features and their priority of importance may differ. Thus, rather than try to set up criteria for the Readers' Choice Awards, CONTROL DESIGN simply asked its readers to tell us whose technologies work best in their particular process applications.

Another key measure of every supplier is customer service. So we also asked readers to rank their suppliers' customer service on a scale of 1 (for poor) to 5 (excellent). Those results follow.

The Service Leaders

The 69 Companies Receiving Service Grades of Very Good and Better

(5=Excellent, 4=Very Good, 3=Good, 2=Marginal; 1=Unsatisfactory):

4.7

   

Compumotor/Parker

 

Software, Motion Control

     

4.6

   

GE Fanuc

 

Motor, Servo

Compumotor/Parker

 

Motor, Servo

     

4.5

   

3COM

 

Industrial Network Components

AutomationDirect

 

Controller, Programmable Logic

Banner Engineering

 

Presence Sensor

Honeywell

 

Industrial Computer

ifm efector

 

Presence Sensor

Pepperl+Fuchs

 

Presence Sensor

Rockwell Automation

 

Alarm/Annunciator

Rockwell Automation

 

Electrical Connectors

     

4.4

   

AutomationDirect

 

Software, PLC Programming

Bently-Nevada

 

Measurement, Vibration

Bosch-Rexroth

 

Hydraulic Components

Dell

 

Industrial Computer

Emerson Motor Technologies

 

Motor, Servo

Encoder Products Co.

 

Encoder/Resolver

Festo

 

Pneumatic Components

General Wire & Cable

 

Wire and Cable

Magnetrol

 

Measurement, Level

MicroMotion/Emerson Process Management

 

Measurement, Flow

Pepperl+Fuchs

 

Intrinsic Safety

Rosemount/Emerson Process Management

 

Measurement, Level

Rosemount/Emerson Process Management

 

Measurement, Temperature

Turck

 

Intrinsic Safety

     

4.3

   

Banner Engineering

 

Safety Network/Components

Bosch-Rexroth

 

Motor, Servo

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