Because the next generation of workers, the millennials, prefers the ability to access information in a video format, the most efficient and productive strategy for passing on expertise could be outfitting veteran operators and technicians with video-camera-equipped hardhats and asking them to record what they’re doing, said Youssef Mestari, global strategic marketing director at Honeywell. These videos can then be used to create a library of captured knowledge for younger workers to reference after experienced employees have retired and their working expertise is gone.“It’s not so much about what you need to know,” explained Mestari, who led a roundtable…
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