In the many, many product announcements we get, we note that fewer and fewer automation supplier companies include a phone number to call for more information. They provide an email address and their web site url. We then hunt around to track down a phone number to include when we post or print information about a particular product. Sometimes it's about as easy to find as a rotary dial phone.
Some companies clearly have no interest in providing a follow-up number. We also know that just having a phone number is no guarantee that you'll ever find a real person to help you on the other end of the line. So who's got this right?