Web Poll results: Remote diagnostics and troubleshooting

I’ve begun to incorporate web-based remote monitoring for
my installed machines: 38%

I’d like to, but my customers won’t let me in through their firewall: 26%

I can’t make the value-proposition argument fly with my customers: 17%

I investigated it, but I’m not convinced it will help me: 4%

I haven’t even thought about it yet: 15%