New Customer Care Center for Endress+Hauser

Source: Endress+Hauser

By Endress+Hauser

Sep 11, 2014

Over the past few years, Endress+Hauser has grown its market share in the United States and around the world. This growth can be attributed to the trust Endress + Hauser has built with its customers due to its reliable, safe, efficient and environmentally friendly processes.

Endress+Hauser responds to this development by continuing to sustain investments in the US infrastructure that allows its market presence to also continue to strengthen.

"We want to be close to our customers providing the best possible support," said Matthias Altendorf, CEO of the Endress+Hauser Group. "Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them."

Over the past 5 years, Endress+Hauser has invested approximately 150 million dollars into its U.S. operations alone.  The funding has contributed to expanding its flow, level, pressure, analytical and temperature manufacturing capabilities, as well as, investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialized in advanced analyzer technology.

Added Value for Customers

Endress+Hauser is dedicated to its clientele that extends far beyond manufacturing and R&D. Demands on customers for higher productivity in the process control industry isn't changing. Today, customers are faced with an experienced workforce of operators and technicians retiring in coming years which means they will need to train their next generation of employees. Endress+Hauser's customer training program recognizes this trend and has built multiple PTUs (Process Training Units) nationwide to address this complex problem.

To help customers keep up with today's challenges, Endress+Hauser's new, state-of-the-art Customer Center is suited to greet visitors with a top-notch certified training facility with multiple classrooms and its largest yet PTU controlled by Rockwell Automation's PlantPAx system for real-world process simulation with over 120 measuring points.

Todd Lucey, Managing Director of Endress+Hauser Sales Center USA, believes that one of the keys to market success in the US is owed to heavy investments made in customer training – the new Customer Center being one of them. "Customers can send operators, maintenance personnel, engineers and other process people to our new Customer Center to get hands-on, real-world application expertise in a state-of-the-art customer training facility," he said, adding: "Customers are increasingly faced with process and business issues and they can’t get this type of unique training anywhere else."

The Customer Center allows Endress+Hauser to provide additional, tailored service and support to its customers, for example with factory acceptance testing. Training, repair, and calibration are now stationed under one roof for faster, more accurate and efficient customer service and turnaround – with additional space for increased customer technical support with technicians available around-the-clock to answer customer questions, needs and concerns.